FAQ

Add items to your cart, enter your delivery address and mobile number, and pay at checkout. You get an order confirmation by email straight away.

Yes, as long as it has not gone out with the courier. Message us with your order number as soon as possible. Once it is out for delivery we cannot change it.

No. Delivery is AED 30 on orders under AED 450 and free from AED 450.

The usual reasons are an address we could not reach, a failed age check at the door, or an item that sold out while your payment was processing. We message you each time and refund any payment taken.

Dubai, Sharjah and Ajman are usually same day for orders placed before 6 PM. Abu Dhabi and Al Ain are within 24 hours. Other emirates take 24 to 48 hours. Full table on the delivery page.

Yes, if an adult with ID can receive the parcel at the front desk or reception in person. We do not leave parcels with a desk unless the named adult is there to sign.

A valid Emirates ID or passport showing you are 18 or over. Without it the parcel returns to us.

Check the seal, the print quality and any batch code or QR code, and compare the flavour and puff count with your order. Our authenticity page has a five-step check.

Stop using it, keep the box, and message us with photos within 48 hours. We replace it or refund you.

Once we approve a refund, we process it within 24 hours. A card refund can take a few extra days to appear, depending on your bank.

Reusable devices have a 30-day warranty against manufacturing faults. Disposables, pods and e-liquid must be reported within 48 hours of delivery. Steps are on the warranty page.

Only if it is faulty. For hygiene reasons we cannot take back opened products that work as they should. See the refund policy.

A disposable needs no setup and is thrown away when the liquid or battery runs out. A pod kit costs more at the start, but you refill or swap pods and charge the same device again, which works out cheaper if you vape every day.

It is the maker's estimate under test conditions. Longer draws, quick repeat puffs and hot weather all cut the real number.

HEETS are tobacco sticks made for older IQOS devices. TEREA sticks are made for IQOS ILUMA devices. They are not interchangeable, so match the stick to your device.

Strength is printed on every pack, usually in mg. Someone moving from cigarettes often starts higher and steps down over time. If you have never smoked, these products are not for you.

Our products are for adults only. The courier checks ID at the door because a tick box online cannot stop a minor from ordering. See the age verification page.

We use them to process your order and deliver it. Details are in the privacy policy.